Refund Policy

Refund Policy

At Studio Yellow, where possible, you are provided  with flexibility. However, the sessions must continue to run smoothly. Below is our comprehensive refund policy:

In-person Sessions

  1. Cancellations made by you more than 48 hours before your session 

On cancellation, you will be issued with a credit note via your email.  You can use the credit note for future sessions or workshops. However, no refunds will be given to you on your decision to cancel.  Credit notes must be used within six (6) months.

  1. Cancellations made by you less than 48 hours before your session 

Unfortunately for you, your booking will be forfeited. Therefore, you will not receive a refund or a credit note.

  1. You Miss a Module or Term Session

If you provide prior notice, it may be possible for you to attend a different session. The change in schedule depends on availability.

However, if you are unable to attend a catch-up session, then you will not receive a refund or credit note.

  1. If you Withdraw from a Module or a Term Booking

You may transfer your remaining sessions to another person.  (Consider offering someone else a discount to purchase your remaining classes from you). However, your booking can only be transferred to someone who has never attended a session at Studio Yellow.

It also requires you to provide prior notice to Studio Yellow, with the details of your replacement. If you cannot find a replacement for your booking, all remaining sessions will be forfeited. Again, you will not receive a refund or credit note.

  1. Missing two or more consecutive Modules or Term Sessions without prior notice 

Your booking for the remainder of the module or term will be forfeited. Again, you will not receive a refund or credit note.

  1. Failure to Attend your One-off Workshop Session

If you do not attend a one-off workshop and you provide no prior notice, your booking is forfeited.  Therefore, you will not receive a refund or credit note.

  1. The Unexpected—Cancellation by Studio Yellow

We may cancel or reschedule a session due to low enrolment, illness of the trainer, or other unplanned reasons. If this occurs, you will receive a full refund because it was not your fault. Alternatively, you will have the option to join a different session.

  1. Support Workers (if applicable)

Your support worker must purchase a discounted booking to stay in the studio. Refunds for your support worker will follow the same policy as regular bookings.

Online Courses

  1. By completing your payment, you acknowledge that this course is designed solely for educational and entertainment purposes. It is not intended to replace the guidance of a physician, licensed therapist, professional coach, or any other qualified healthcare provider.

  2. You will only be entitled to a refund if we cancel your Online Course before commencing the Service, within 14 days of making your payment.

  3. You will not be entitled to a refund for a change of mind or if you elect not to complete or use all or part of the Online Course.

  4. You will not be entitled to a refund 14 days after payment has been processed.

  5. All other refund requests should be made to hello@Studioyellow.com.au and will be considered on a case-by-case basis.

We encourage you to contact us if you have any special circumstances that need to be considered. We will do our best to assist, however we make no guarantees.

Join Waitlist To be informed when this module or workshop is open for enrolment, please type your email address below. Then, to be sure I can follow up with you (if my message goes into your spam folder), also send me your phone number via hello@studioyellow.com.au